Service Agreement

Between FLAIR TECHNOLOGIES LTD (trading as JunkLine AI) and the Customer named at checkout.

Effective date: October 1, 2026

Your fee is the one shown at checkout or in your order, charged monthly with your card on file and never billed per minute. Cancel at any time with 30 days' notice.

Part A: Order Form

You accept this agreement by completing checkout: that is your agreement to this Order Form and the Terms below. If the two conflict, the Order Form governs.

Part B: Terms

1. The service. We provide the JunkLine AI Receptionist as a hosted, managed service and keep improving it over time; we will not materially cut back its core function during a month you have paid for. It is a tool that helps you capture and book more work; you stay in charge of your business decisions.
2. Acting in your name. You authorize us, only as needed to run the service, to: answer calls and messages in your trading name; provision and manage phone numbers for you; send and receive texts from those numbers; register your business for text-messaging compliance where carriers require it (such as US A2P/10DLC registration) using details you give us; and create, reschedule and cancel appointments in your calendar. This authority ends when the agreement ends.
3. Clerical scope: quoting and booking only. The assistant does clerical work only: it answers, takes the pickup address and what is going, schedules, and relays your published prices and policies. It does not inspect loads, promise what you will haul, or give binding quotes for work you price after seeing it, such as a full property cleanout or construction debris; those questions are passed to you. You are responsible for final pricing, for what you accept and how you dispose of it, and for the work itself.
4. Recording and AI disclosure. Calls may be recorded and transcribed so the service can operate and keep records; you consent to that. Recording-notice laws vary by place, and you are responsible for any notice your own callers must be given, though the assistant can give a recording or AI notice for you where we offer that feature. The assistant will never claim to be a specific named human. On calls, you choose whether it says it is automated, and it says so wherever the law requires; in chat and texts it always says so.
5. Texting and consent. The service texts people who contacted your business first, plus related service messages such as replies to their texts and a text back after a missed call. You confirm you have any consent needed for the numbers and lists you give us; we honor opt-outs (STOP) automatically. You are responsible for any marketing you direct us to send, and you will cover us against claims arising from your contact lists, consent practices or instructions (including under the TCPA in the United States).
6. Your side. Keep your business details, prices and hours accurate and current; complete onboarding and call forwarding; use the service only for your lawful business; and review the bookings and quotes made in your name, which remain your responsibility.
7. Fees and billing. The fee is the one in the Order Form, in the currency shown at checkout, excluding any taxes (which are yours). It is never billed per minute: the service is sized for the calls one company's own customers generate. If sustained usage runs far beyond that, we will talk and agree a plan that fits before anything changes, and we may pause the assistant to protect you from runaway or abusive usage. Any amount charged at checkout is non-refundable. The subscription is charged monthly in advance to the card on file until canceled. If a payment fails we may suspend the service after reasonable notice. Fees already paid are non-refundable except where the law says otherwise.
8. Ending the agreement. Month-to-month, 30 days' notice either way, or immediately if the other side materially breaks this agreement and does not fix it within 14 days of notice. When it ends, the service stops at the end of the paid period; ask within 30 days and we will export your conversation and booking data for you, and reasonably cooperate if you ask us to port out a phone number you are eligible to keep.
9. Your data. Your customer data is yours. We process it only to provide and support the service, acting on your instructions, on Badline AI's platform, which we operate; we protect it with reasonable security, and never sell it or use it for our own purposes. We use vetted subprocessors under confidentiality terms (current list available on request).
10. What each side owns. We own the JunkLine AI service, the Badline AI platform it runs on, and the software and know-how behind them. You own your data, name and content. You let us use your name and business information only to run the service (including answering as you) and, unless you opt out in writing, to name you as a customer in our marketing.
11. Plain-dealing limits. The assistant is automated: it can occasionally mishear, misquote, or miss a contact, and we would rather say that plainly than pretend otherwise. Tell us when something looks off and we will work quickly and in good faith to fix the cause. We do not guarantee any number of calls answered, bookings, or revenue, and we are not liable for the value of jobs or business you believe an error cost you. Our total liability under this agreement is capped at the fees you paid in the 3 months before the claim, neither of us is liable for indirect or consequential loss, and nothing limits liability that the law does not allow to be limited.
12. The legal frame. This agreement is governed by Delaware law. We will each try to resolve any dispute informally first; failing that, it goes to final and binding arbitration (AAA Commercial Rules, single arbitrator, Wilmington, Delaware), and both sides waive jury trials and class actions; either side may still ask a court to protect its intellectual property or confidential information. Neither side may assign this agreement without the other's consent, except we may assign it to a successor of our business. Notices by email are fine. Neither side is liable for failures caused by events beyond its reasonable control, including carrier or AI-provider outages. This document is the entire agreement, changes must be agreed in writing, unenforceable parts do not sink the rest, and you accept it electronically by completing checkout.