Junk removal statistics.
Missed calls, speed to answer, what a junk removal job is worth, how the national franchises run their phones, and what nobody has measured. Every number carries its source and its year, with a link wherever the source can be named, and the famous numbers that fail the trace are listed at the bottom instead of repeated.
Most phone figures come from home services or all businesses, not junk removal alone, and each one says so.
Last updated October 1, 2026. Maintained by JunkLine AI; corrections to hello@badline.ai.
The headline numbers
| Statistic | Number | Source |
|---|---|---|
| Calls to home services businesses answered by a person | 52% | Invoca, 2026 |
| Callers pushed to voicemail who leave a message | <3% | Invoca, 2024 |
| US consumers who say they'll call a competitor if a business doesn't answer | 82% | CallRail, 2025 |
| Odds of reaching a web lead called back in 5 minutes, against 30 | 100x | Oldroyd 2007, via InsideSales.com |
| After-6pm booking rate at trade shops under five techs (not junk) | 9% | ServiceTitan, 2022 |
| Junk removal companies in a 2026 phone test that gave a firm upfront price | 14% | Dropcurb, 2026 |
| Average junk removal cost to a US homeowner | $241 | HomeAdvisor, 2026 |
| Calls 1-800-GOT-JUNK? says its Sales Center answers within 60 seconds | 95% | 1-800-GOT-JUNK?, 2026 |
| College HUNKS fee on the junk jobs its desk books | 6% | College HUNKS 2026 FDD |
| Homeowners comfortable with AI handling initial inquiries | 53% | Housecall Pro, 2025 |
How many calls go unanswered?
No published study measures junk removal alone, so these figures are home services and small businesses. In Invoca's 2026 data, only about half of calls to home services businesses reached a person.
In Invoca's 2026 data, only 52% of calls to home services businesses were answered by a person (65% of calls lasting longer than 15 seconds).
52%Source: Invoca, Home Services Lead Conversion Benchmarks Report 2026 (2026)
Invoca customers in nine home services sub-industries; junk removal is not one of them. The count includes misdials.
Cite: 52%, Invoca, Home Services Lead Conversion Benchmarks Report 2026 (2026), via junklineai.com/junk-removal-statistics#in-invocas-2026-data-only-52-of-calls
Invoca reports that 27% of calls to home services businesses go unanswered.
27%Source: Invoca blog (2024)
Invoca platform data, May 2024. Home services, not junk removal.
Cite: 27%, Invoca blog (2024), via junklineai.com/junk-removal-statistics#invoca-reports-that-27-of-calls-to-home
In CallRail's analysis of 1.1 million leads, home services businesses missed 14% of calls.
14%Source: CallRail, From Conversations to Conversions ebook (2025)
CallRail customers only.
Cite: 14%, CallRail, From Conversations to Conversions ebook (2025), via junklineai.com/junk-removal-statistics#in-callrails-analysis-of-11-million-leads-home
In a 2016 study of 85 businesses across 58 industries, monitored for 30 days, 6 in 10 calls went unattended: 37.8% answered live, 37.8% to voicemail, 24.3% no response. 70% of the businesses answered fewer than half their calls.
6 in 10Source: 411 Locals (2016)
Published January 2016; a small sample.
Cite: 6 in 10, 411 Locals (2016), via junklineai.com/junk-removal-statistics#in-a-2016-study-of-85-businesses-across
What happens after a missed call?
Few callers leave a message, and many ring someone else. A junk removal operator quoted by Housecall Pro put it plainly: an unanswered customer "is going to call the next company."
Fewer than 3% of callers who get pushed to voicemail leave a message.
<3%Source: Invoca blog (2024)
Invoca platform data.
Cite: <3%, Invoca blog (2024), via junklineai.com/junk-removal-statistics#fewer-than-3-of-callers-who-get-pushed
In a CallRail survey of 1,000 US consumers, 82% say they'll call a competitor if a business doesn't answer, 21% immediately call another business, 78% have abandoned a business after an unanswered call, and 42% leave a voicemail.
82%Source: CallRail consumer survey (2025)
US consumers, all business types, self-reported. Invoca's measured voicemail figure above is far lower.
Cite: 82%, CallRail consumer survey (2025), via junklineai.com/junk-removal-statistics#in-a-callrail-survey-of-1000-us-consumers
72% of US consumers have skipped a call over fraud or safety fears, at least some of the time, and later learned it was one they wanted.
72%Source: TransUnion with Toluna, 1,517 US adults (2023)
Cite: 72%, TransUnion with Toluna, 1,517 US adults (2023), via junklineai.com/junk-removal-statistics#72-of-us-consumers-have-skipped-a-call
86% of consumers don't immediately answer calls from numbers they don't recognize.
86%Source: Hiya, State of the Call 2026, research by Censuswide (2026)
Calls from unknown numbers. Pooled across the US, Canada, the UK, France, Germany and Spain, so not a US-only figure.
Cite: 86%, Hiya, State of the Call 2026, research by Censuswide (2026), via junklineai.com/junk-removal-statistics#86-of-consumers-dont-immediately-answer-calls-from
A 2013 survey found only 33% of people listen to voicemail from business contacts, and 18% from unknown numbers.
33%Source: eVoice, as reported by CBS MoneyWatch (2013)
Cite: 33%, eVoice, as reported by CBS MoneyWatch (2013), via junklineai.com/junk-removal-statistics#a-2013-survey-found-only-33-of-people
How fast do customers expect an answer?
Fast: nearly every homeowner says speed influences who they hire (Housecall Pro, 2025). The best-known speed figures measure web leads, not phone calls, and each card says so.
Calling a web lead back within 5 minutes made the odds of reaching it 100 times higher, and of qualifying it 21 times higher, than waiting 30 minutes.
100xSource: InsideSales.com, 2014 Lead Response Report (2007)
Oldroyd, Lead Response Management Study, 2007, as reported by InsideSales.com. Web leads, not inbound calls.
Cite: 100x, InsideSales.com, 2014 Lead Response Report (2007), via junklineai.com/junk-removal-statistics#calling-a-web-lead-back-within-5-minutes
47% of US companies never responded to a test lead sent through their own website form.
47%Source: InsideSales.com, 2014 Lead Response Report (2014)
Web-form test leads, cross-industry.
Cite: 47%, InsideSales.com, 2014 Lead Response Report (2014), via junklineai.com/junk-removal-statistics#47-of-us-companies-never-responded-to-a
Prospects called within one minute of their inquiry were 391% more likely to convert.
391%Source: Velocify, via PR Newswire (2016)
Millions of lead records. Lead follow-up, not inbound calls.
Cite: 391%, Velocify, via PR Newswire (2016), via junklineai.com/junk-removal-statistics#prospects-called-within-one-minute-of-their-inquiry
82% of consumers rate an immediate response as important or very important for a sales question, and "immediate" means 10 minutes or less.
82%Source: HubSpot Research (2018)
Cite: 82%, HubSpot Research (2018), via junklineai.com/junk-removal-statistics#82-of-consumers-rate-an-immediate-response-as
56% of US consumers expect a response within an hour of submitting a form, only 36% get one, and 79% will switch to a competitor that responds faster. 75% have hung up after being put on hold too long.
56%Source: Invoca B2C Buyer Experience Report 2026, via PR Newswire (2026)
US only: 693 recent high-stakes purchasers.
Cite: 56%, Invoca B2C Buyer Experience Report 2026, via PR Newswire (2026), via junklineai.com/junk-removal-statistics#56-of-us-consumers-expect-a-response-within
85% of homeowners contact three or fewer contractors before hiring, and 60% decide within 72 hours. Almost 40% say they rarely or never worked with a contractor who didn't answer their first call.
85%Source: Service Direct homeowner survey (2022)
559 US homeowners.
Cite: 85%, Service Direct homeowner survey (2022), via junklineai.com/junk-removal-statistics#85-of-homeowners-contact-three-or-fewer-contractors
How many calls become booked jobs?
Fewer than half at the typical trade shop, and far fewer at small shops after 6pm. This is plumbing, HVAC and electrical data, not junk removal.
| Option | Calls booked |
|---|---|
| Shops with 25+ techs, daytime peak | 61% |
| Shops with 25+ techs, after 6pm | 21% |
| Shops under 5 techs, daytime peak | 26% |
| Shops under 5 techs, after 6pm | 9% |
In June 2022 the typical trade shop booked 42% of inbound calls; shops with 25+ techs booked 59%, shops with fewer than five 24%. After 6pm, booking fell from a 61% peak to 21% at large shops and from 26% to 9% at small ones.
42%Source: ServiceTitan data report (2022)
Plumbing, electrical, HVAC, garage door and water treatment shops. No junk removal.
Cite: 42%, ServiceTitan data report (2022), via junklineai.com/junk-removal-statistics#in-june-2022-the-typical-trade-shop-booked
In Invoca's 2026 home services data, 45% of phone leads converted on the call, yet 55% of businesses did not ask the caller to book.
45%Source: Invoca, Home Services Lead Conversion Benchmarks Report 2026 (2026)
The 45% is of calls Invoca classed as leads.
Cite: 45%, Invoca, Home Services Lead Conversion Benchmarks Report 2026 (2026), via junklineai.com/junk-removal-statistics#in-invocas-2026-home-services-data-45-of
How do the national junk franchises answer the phone?
The systems below run a central desk their owners pay for, as a desk fee or inside a bundled fee; not every system does. These are the systems' own words and the fees in their franchise disclosure documents (FDDs).
1-800-GOT-JUNK? says its 24/7 Sales Center answers 95% of calls within 60 seconds.
95%Source: 1-800-GOT-JUNK? (2026)
Self-reported, by one brand.
Cite: 95%, 1-800-GOT-JUNK? (2026), via junklineai.com/junk-removal-statistics#1-800-got-junk-says-its-247-sales-center-answers-95
1-800-GOT-JUNK? offers same-day and next-day service in most areas, with two-hour arrival windows.
2-hourSource: 1-800-GOT-JUNK? (2026)
One brand's service offer, not a measure of demand.
Cite: 2-hour, 1-800-GOT-JUNK? (2026), via junklineai.com/junk-removal-statistics#1-800-got-junk-offers-same-day-and-next-day-service-in-most
Junk King franchisees pay a 5% Customer Care Center fee, which the franchisor may raise to 6% or replace by requiring a third-party call-center vendor.
5%Source: Junk King 2025 FDD, as reported by Franchise Chatter (2025)
Cite: 5%, Junk King 2025 FDD, as reported by Franchise Chatter (2025), via junklineai.com/junk-removal-statistics#junk-king-franchisees-pay-a-5-customer-care
College HUNKS charges franchisees 6% of gross sales on junk removal appointments booked by its Sales & Loyalty Center.
6%Source: College HUNKS 2026 FDD, as summarized by Franchise Direct (2026)
Applies only to the jobs the desk books.
Cite: 6%, College HUNKS 2026 FDD, as summarized by Franchise Direct (2026), via junklineai.com/junk-removal-statistics#college-hunks-charges-franchisees-6-of-gross-sales
1-800-GOT-JUNK? franchisees pay an 8% royalty plus an 8% Sales, Marketing and Technology Fee, and have access to a consolidated contact center.
8% + 8%Source: 1-800-GOT-JUNK? 2025 FDD, as reported by Franchise Chatter (2025)
The 8% Sales, Marketing and Technology Fee is bundled, not a desk-only fee.
Cite: 8% + 8%, 1-800-GOT-JUNK? 2025 FDD, as reported by Franchise Chatter (2025), via junklineai.com/junk-removal-statistics#1-800-got-junk-franchisees-pay-an-8-royalty-plus-an
What is a junk removal job worth, and how is it priced?
HomeAdvisor puts the average US job at $241, yet in a 2026 phone test only 14% of 50 companies gave a firm upfront price. Homeowners still want the price clear before they hire.
Junk removal costs homeowners an average of $241 nationally (normal range $133 to $372). A single item runs about $60 to $150, a full truckload $600 to $800.
$241Source: HomeAdvisor, Junk Removal Cost guide (updated June 19, 2026) (2026)
What a homeowner pays per job, not a company's revenue. US prices.
Cite: $241, HomeAdvisor, Junk Removal Cost guide (updated June 19, 2026) (2026), via junklineai.com/junk-removal-statistics#junk-removal-costs-homeowners-an-average-of-241
In a 2026 phone test of 50 US junk removal companies, only 14% gave a firm upfront price, 46% would only price after an on-site estimate, and 6% had no working number or did not call back within 48 hours.
14%Source: Dropcurb (2026)
A junk marketplace's test: 25 US cities, business hours, February to March 2026.
Cite: 14%, Dropcurb (2026), via junklineai.com/junk-removal-statistics#in-a-2026-phone-test-of-50-us
In a 2025 Housecall Pro survey of 1,000+ US homeowners, 97% said they expect transparent pricing before they decide to hire.
97%Source: Housecall Pro, via PR Newswire (2025)
Pricing only, not speed. All home services.
Cite: 97%, Housecall Pro, via PR Newswire (2025), via junklineai.com/junk-removal-statistics#in-a-2025-housecall-pro-survey-of-1000
How big is junk removal?
No reliable total exists. The franchise systems report their own sales, and the Census counts a wider waste-collection category that includes garbage collectors.
1-800-GOT-JUNK? franchisees reported $537.5 million in system-wide gross revenue for 2024, up 2.3%; 80% of reporting US franchisees grossed over $1 million.
$537.5MSource: 1-800-GOT-JUNK? 2025 FDD Item 19, as reported by Franchise Chatter (2024)
As reported by Franchise Chatter from the FDD. Covers the US, Canada and Australia; the 80% is 119 of 149 US franchisees.
Cite: $537.5M, 1-800-GOT-JUNK? 2025 FDD Item 19, as reported by Franchise Chatter (2024), via junklineai.com/junk-removal-statistics#1-800-got-junk-franchisees-reported-5375-million-in-system-wide-gross
College H.U.N.K.S. reports over $290 million in annual systemwide sales.
$290M+Source: College H.U.N.K.S., via PR Newswire (2026)
Includes moving.
Cite: $290M+, College H.U.N.K.S., via PR Newswire (2026), via junklineai.com/junk-removal-statistics#college-hunks-reports-over-290-million-in-annual
The average College H.U.N.K.S. location grossed $1.55 million in 2025 (junk and moving combined).
$1.55MSource: College HUNKS franchise site, citing its 2026 FDD Item 19 (2025)
Cite: $1.55M, College HUNKS franchise site, citing its 2026 FDD Item 19 (2025), via junklineai.com/junk-removal-statistics#the-average-college-hunks-location-grossed-155-million
Junk King said in October 2023 that its sales had passed $100 million, with more than 170 US locations.
$100MSource: Junk King franchising (2023)
The sales year is not stated.
Cite: $100M, Junk King franchising (2023), via junklineai.com/junk-removal-statistics#junk-king-said-in-october-2023-that-its
The Junkluggers reported $64.6 million in 2024 systemwide sales, up 3%.
$64.6MSource: The Junkluggers 2025 FDD, as reported by Franchise Chatter (2024)
Includes moving.
Cite: $64.6M, The Junkluggers 2025 FDD, as reported by Franchise Chatter (2024), via junklineai.com/junk-removal-statistics#the-junkluggers-reported-646-million-in-2024-systemwide
There is no NAICS code for junk removal: local rubbish hauling sits inside 562111 Solid Waste Collection. 6,993 US employer firms are in that category, and 47.8% of them have fewer than five employees.
6,993Source: US Census Bureau, SUSB 2022 (2022)
A proxy only: the category includes garbage collectors and leaves out one-person haulers with no employees. It is not a count of junk removal companies.
Cite: 6,993, US Census Bureau, SUSB 2022 (2022), via junklineai.com/junk-removal-statistics#there-is-no-naics-code-for-junk-removal
Why there is no market-size figure here: report publishers' estimates for junk removal disagree by about 25 times, so we publish none. They are listed with the numbers we do not publish, below.
What gets hauled away?
No one counts junk removal loads. The EPA counts the bulky goods discarded in the US, and in 2018 most of the furniture went to landfill.
Americans discarded 12.1 million tons of furniture and furnishings in 2018, and 80.1% went to landfill; also 5.3 million tons of major appliances and 3.4 million tons of carpets and rugs.
12.1M tonsSource: US EPA, Durable Goods: Product-Specific Data (2018)
Municipal solid waste, which includes commercial sources as well as homes.
Cite: 12.1M tons, US EPA, Durable Goods: Product-Specific Data (2018), via junklineai.com/junk-removal-statistics#americans-discarded-121-million-tons-of-furniture-and
What does a missed call cost on Google Local Services Ads?
On Google Local Services Ads, where available, a voicemail is already a charged lead. As reported, from 1 October 2026 a business-hours missed call is charged too when the caller holds for more than 20 seconds.
On Google Local Services Ads, a voicemail is a valid, charged lead, and so is a missed call you return if you then speak with the customer or leave a voicemail.
ChargedSource: Google Local Services Help (2026)
Google Local Services Ads only, where available. Leads outside business hours are not credited.
Cite: Charged, Google Local Services Help (2026), via junklineai.com/junk-removal-statistics#on-google-local-services-ads-a-voicemail-is
Google told Local Services advertisers that from 1 October 2026, missed calls during business hours are charged as valid leads if the caller stays on the line for more than 20 seconds, with a few exceptions.
20 secSource: PPC Land (2026)
As reported by PPC Land and Search Engine Roundtable from Google's August 2026 email. Not yet on Google's help page, and the countries it covers are not confirmed.
Cite: 20 sec, PPC Land (2026), via junklineai.com/junk-removal-statistics#google-told-local-services-advertisers-that-from-1
What do customers and contractors think of AI?
Homeowners are open to it, contractors are adopting it, and most US consumers can no longer reliably tell AI from a person.
53% of homeowners are comfortable with AI handling initial inquiries.
53%Source: Housecall Pro, Home Service Customer Service Report, 1,040 US homeowners (2025)
Cite: 53%, Housecall Pro, Home Service Customer Service Report, 1,040 US homeowners (2025), via junklineai.com/junk-removal-statistics#53-of-homeowners-are-comfortable-with-ai-handling
74% of residential contractors see AI as key to efficiency, but only about 25% use it.
74%Source: ServiceTitan, 2026 Residential State of the Trades (Thrive Analytics, n=1,000) (2026)
Cite: 74%, ServiceTitan, 2026 Residential State of the Trades (Thrive Analytics, n=1,000) (2026), via junklineai.com/junk-removal-statistics#74-of-residential-contractors-see-ai-as-key
52% of home service business owners already use AI, and another 27% plan to within a year.
52%Source: Jobber, 2026 Home Service Trends Report, 1,050 US owners (2026)
A different definition from the 25% above, so the two are not one trend.
Cite: 52%, Jobber, 2026 Home Service Trends Report, 1,050 US owners (2026), via junklineai.com/junk-removal-statistics#52-of-home-service-business-owners-already-use
63% of US consumers can no longer reliably tell whether they're talking to AI or a human.
63%Source: Invoca B2C Buyer Experience Report 2026 (2026)
Cite: 63%, Invoca B2C Buyer Experience Report 2026 (2026), via junklineai.com/junk-removal-statistics#63-of-us-consumers-can-no-longer-reliably
In a blinded comparison, clinicians rated AI chatbot answers empathetic or very empathetic 9.8 times as often as physicians' answers.
9.8xSource: Ayers et al., JAMA Internal Medicine (2023)
A medical text forum, 195 exchanges; not a phone line.
Cite: 9.8x, Ayers et al., JAMA Internal Medicine (2023), via junklineai.com/junk-removal-statistics#in-a-blinded-comparison-clinicians-rated-ai-chatbot
What does a human front desk cost?
A US receptionist's wage before overheads, or a monthly bill sold by included minutes.
US receptionists and information clerks earned a mean $39,460 a year ($18.97 an hour) in May 2025.
$39,460Source: US Bureau of Labor Statistics, OEWS 43-4171 (2025)
Wage only, before payroll tax and benefits.
Cite: $39,460, US Bureau of Labor Statistics, OEWS 43-4171 (2025), via junklineai.com/junk-removal-statistics#us-receptionists-and-information-clerks-earned-a-mean
A leading US live answering service charges $250 a month for 50 included minutes, up to $1,725 a month for 500 included minutes.
$250 to $1,725Source: A leading US live answering service, published pricing (2026)
Plans are sold by included minutes. The per-minute arithmetic is ours: $5.00 to $3.45 per included minute.
Cite: $250 to $1,725, A leading US live answering service, published pricing (2026), via junklineai.com/junk-removal-statistics#a-leading-us-live-answering-service-charges-250
How much rubbish is fly-tipped in England?
England only: the fly-tipping incidents English councils dealt with in a year, from DEFRA's official statistics.
English councils dealt with 1.26 million fly-tipping incidents in 2024/25, up 9%; 62% involved household waste.
1.26MSource: DEFRA, fly-tipping statistics for England (2025)
England only.
Cite: 1.26M, DEFRA, fly-tipping statistics for England (2025), via junklineai.com/junk-removal-statistics#english-councils-dealt-with-126-million-fly-tipping-incidents
What nobody has measured
Where no primary source exists, we say so instead of filling the gap.
- A count of independent junk removal companies. Junk removal has no industry code of its own, and the Census proxy above includes garbage collectors.
- How many junk removal jobs are booked by phone, and how many online.
- A missed-call rate for junk removal alone. Every rate on this page is home services or all businesses.
- How far demand swings by season. A franchisor says spring cleanouts and the summer moving season carry most markets; no published percentage holds up.
Numbers we do not publish, and why
These circulate on junk removal and home service pages. None survived a trace to a source a reader can open, so we list them here instead of repeating them as fact.
Missed calls and voicemail
- 85%
"85% of callers who get no answer never call back" (sometimes 86%).
No study exists. Even CallRail's ebook cites only "studies show", and the 86% traces to an answering service's unpublished "industry data".
- 80%
"80% (or 86%) of callers won't leave a voicemail", credited to Invoca.
A misquote. Invoca's own figure is that fewer than 3% of callers pushed to voicemail leave a message.
- 60 to 80%
"60 to 80% of callers hang up at voicemail."
Uncited.
- 62%
"A 2024 ServiceTitan study of 50,000+ contractor lines found a 62% missed-call rate", also credited to IBISWorld.
No such study exists. The real 62% is the 411 Locals 2016 sample of 85 businesses, above.
- 27%
"Junk removal companies miss 27% of calls."
Invoca's home services figure, relabeled as junk.
- 26%
"26% of calls missed, at a $310 ticket."
Calculator inputs on a vendor page, not a measurement.
- 30 to 50%
"30 to 50% of junk leads are lost while on a job."
An uncited vendor page.
- 58%
"58% of voicemail callers ring the next junk company", and "they call the next company within 45 seconds".
The 58% is a vendor's labeled estimate; the 45 seconds appeared only in search snippets.
- 47%
"47% of service calls come outside business hours", or any after-hours share.
Untraceable, and the figures in circulation contradict each other.
Speed and the first responder
- 78%
"78% hire the first contractor who responds."
Each teller credits a different source, and no report exists.
- 21x
"Calls answered within 5 minutes convert 21x higher", credited to Harvard Business Review.
The 21x is Oldroyd 2007, via InsideSales.com. It measured the odds of qualifying a web lead, not answered calls, and it is not HBR.
- 7x
Harvard Business Review's 2011 figures: the 7x, the 2,241 companies, "23% never responded" and the 42-hour average.
None is visible on a live page; the article is paywalled down to its abstract.
- 97%
"97% of homeowners want an immediate or fast response."
Refuted. Housecall Pro's 97% is transparent pricing; its report has no 97% for speed.
Junk demand, prices and market size
- 40% / 80%
"40% (or 80%) of junk callers want same-day pickup."
One is a vendor's "industry estimate"; the other is one operator's FAQ.
- $400
"The average junk job is $400" (or $450), credited to HomeAdvisor.
HomeAdvisor's live figure is $241, and the cited page returns a 404.
- $10B
"US junk removal is a $10B (or $10.7B) industry employing 481,400."
It traces to a 2018 blog citing a waste broker. IBISWorld has no junk removal report, and the 481,400 does not trace to BLS.
- 25x
Junk removal market sizes anywhere between $5.5B and $141.7B.
Report publishers disagree by about 25 times. We publish the spread, never a number.
- 53,986
"53,986 junk removal companies."
It appeared only in a search snippet, not on the page.
- 7,000
"7,000 junk businesses in North America, 75% single-truck."
An unsourced coaching-site estimate.
- IBISWorld
IBISWorld waste-collection counts presented as junk removal counts.
They include municipal and commercial haulers.
- 28 to 30%
Spring brings "28 to 30% more bookings", "weekends are 60% of volume", seasonal cleanouts are "42% of demand", "December runs 30% below June".
No primary source for any of them.
- 82%
"82% of urban dwellers booked online (Angi)", "61% swayed by same-day (HomeAdvisor)", "68% used junk removal (Pew)".
From an AI-generated statistics page. The named sources carry no such figures.
- 90%+
"Jobs booked within 48 hours close at 90%+."
One operator's experience.
Vendor marketing and cost figures
- 83%
"83% of homeowners prefer the phone", credited to HomeAdvisor.
No source.
- 87%
"87% don't mind talking to computers."
A vendor's unpublished analysis.
- 22%
"A 22% revenue lift", "55% more jobs", "93% satisfaction".
Vendor self-reports.
- $40,000
"A junk CSR costs $40,000 a year."
Uncited. The BLS wage above is the measured figure.
- Top 5
"The top 5 tools most junk companies use", or any software adoption share.
No survey exists, and a vendor co-wrote the ranking.
- 85%
"85% of Junkluggers bookings come through its call center."
It appears on aggregators only, not on the franchisor's page.
- 3.5M
"Velocify, 3.5M leads."
The cited page says "millions of lead records"; the 3.5M label is not on it.
How to cite this page
Cite the original source named on each statistic; that is what the links are for. To reference this collection: JunkLine AI, "Junk removal statistics," junklineai.com/junk-removal-statistics, updated October 1, 2026. Anything here may be quoted with attribution.
What to do about these numbers: what a missed call costs, what voicemail catches, the desk the franchises run and how JunkLine AI answers.